How it works
Check out our FAQs to get more information.
Find Interesting Place
View Cities and places in our home page.
Contact a Few Owners
Coming Soon.
Make a Listing
Creating a listing is the first step in getting your service in front of customers. We have a range of tools and options to help make sure your listing ends in a sale.
FAQ
Learn more about frequently asked questions.
What will happen after I sign up?
Here's how it works:
- You sign up for an account and create your listing
- You can update your calendar and prices, and confirm that your listing is accurate
- When you’re ready, you open your property for bookings. In some cases, we’ll need to verify your location before you can start accepting guests.
Our team is here to provide advice to get your property up and running, and to help you avoid common mistakes.
Will I be able to update my registration details at a later date?
Once you’ve registered with us, you can update your details at any time. For example, if you add a new facility or if you want to tell us more about the area – you can add this information whenever you want to.
What kinds of photos should I upload?
When you sign up, we ask you to upload photos of your space. This is because we know our guests love browsing through photos when looking for a place to stay. We recommend that you upload photos that showcase both the inside and the outside of your property. They don’t need to be professional photos – photos with a smartphone will still give your guests a good impression of the space.
When will my property go online?
Once you finish creating your listing, you can open your property for bookings on our site. We may ask you to verify your property before you can start accepting bookings, but you can use this time to get familiar with the Extranet and prepare for your first guests.
What do I get for the commission I pay?
A Powerful Online Presence
At HREListing.com we actively market your property page on search engines such as Google, Bing and Yahoo to make sure that it's visible to a global audience, exposing you to the highest possible number of potential bookers.
Innovative Tools and Features
Highly skilled experts are constantly working on the website and mobile apps to keep up with the latest developments in the online world, ensuring that your page is optimized to encourage bookings.
Instant confirmation
All bookings made through HREListing.com are instantly confirmed, so you don't have to take any extra steps on your side.
Verified guest reviews
A dedicated team verifies guest reviews, making sure they are legitimate. This gives you credibility and helps future guests make the decision to stay with you.
24/7 Support
Our round-the-clock support team is here for you and your guests – in up to 41 languages.
How do I find out how much commission I'll pay for bookings?
When you add your property to HREListing.com, you pay commission for each booking. The commission percentage will be shown at the "Agreement" step of the registration process. At the end of each month, we’ll send you an invoice with the amount of commission owed.
Do I have to confirm all of my bookings?
You don’t need to confirm any of your bookings. When a customer books a stay at your property, it is instantly confirmed online. This gives you the convenience of not having to check every request from every potential guest.
What happens if a guest cancels?
Two things may happen when a guest cancels a reservation. If a guest cancels and your property has a free cancellation policy, the guest pays nothing and you don’t pay commission. If a guest cancels and your property doesn’t have a free cancellation policy, the guest pays a fee, and you pay commission on the amount that the guest pays you.
What happens if a guest doesn't show up (a no-show)?
No-show? No problem. You won't pay commission for guests who don't show up – unless you've set up a "no-show charge" for your guests.
What happens if my property is damaged by a guest?
Property owners can request damage deposits from guests. Deposits help cover any potential damage caused by a guest, offering some reassurance that your property will be treated respectfully. If anything goes wrong, it can be reported to our team through our misconduct reporting feature.
Cancellations and modifications
My booking has been cancelled, when will I be refunded?
If your booking has been cancelled, HREListing.com refunds you immediately. The processing time may take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly.
Can I cancel my booking?
If your booking is non-refundable you cannot cancel. If your booking is free cancellation or partially refundable, check your confirmation email or confirmation page in the Bookings section of your account for the cancellation costs.
Can I make changes to my booking?
It's not possible to make any changes to your booking. This includes actions like changing the stay dates, guest name or email address.
Why was my booking cancelled or declined?
Because this booking is facilitated by a partner company, the property may be overbooked. If that's the case, the partner notifies us within 24 hours. Next, we refund you and cancel your booking.
The processing time may take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly.
If you're notified about the cancellation more than 24 hours after making the booking, please reach out to our Customer Service team.
If I need to cancel my booking, will I pay a fee?
If your booking is non-refundable, you cannot cancel or make changes. If your booking is free cancellation or partially refundable, check your confirmation email or confirmation page in the Bookings section of your account for the cancellation costs.
How do I know if my booking was cancelled?
After you cancel a booking with us, you should receive an email to confirm the cancellation. Check your inbox and spam/junk mail folders.
If you’ve received an email from HREListing.com cancelling your booking, your booking has been cancelled and we’ve refunded you. The processing time depends on your bank. If you have questions, contact your bank directly.
Where can I find the cancellation policy?
You can find this in your booking confirmation email.
Confirmation
I’ve paid for my booking but I haven’t received an email to confirm. What should I do?
After you've booked you'll get an 'awaiting confirmation' email immediately. Once we know if your booking is confirmed, we'll send another email. This should only take two minutes but sometimes can take longer. Please check your spam/junk mail folders for these emails, they may be there by mistake. If you still haven't received any emails, reach out to our Customer Service team.
Can you resend my confirmation email?
We always resend your confirmation email a few days before check-in. If you have a HREListing.com account, you can also find your confirmation under the Bookings section in your account. If you still need us to resend your confirmation email please reach out to our Customer Service team.
I cannot find my confirmation email, what should I do?
First check your inbox and spam/junk mail folders, it may be there by mistake. If you have a HREListing.com account, you can also find your confirmation under the Bookings section in your account.
Why and how long do I need to wait for my booking to be confirmed?
We'll need to check with our partner company to make sure your selection is still available. We do our best to let you know within two minutes via email. Please check your spam/junk mail folders in case this email is there by mistake.
My booking is still not confirmed, what should I do?
You’ll get an email to let you know if your booking is confirmed within two minutes. Please check your inbox and spam/junk mail folders for these emails. If you still cannot find the email, please reach out to our Customer Service team.
How can I know the status of my booking?
After you've booked you'll get an 'awaiting confirmation' email immediately. Once we know if your booking is confirmed, we'll send another email. This should only take two minutes but sometimes can take longer. Please check your spam/junk mail folders for these emails, they may be there by mistake. You can also check the status of your booking under the Bookings section in your account.
My confirmation number does not work when I call Customer Service, what should I do?
If you've contacted us by phone, the confirmation number may be too long to register correctly. Instead, go to the Help Centre. If you're already talking with a Customer Service agent, let them know this is an offer facilitated by a partner company, or a Partner offer.
The property is overbooked and/or cannot find my booking. What should I do?
Please visit the Help Centre as soon as possible.
Booking information and requests
How can I request an extra service from the property?
If you’d like to request an extra service like an extra bed, early check-in or transportation to the property, please contact the property directly 1-2 days before arrival. There is no guarantee, but they may be able to help.
How can I request an early or late check-in or check-out?
If you’d like to request an early or late check-in or check-out, please contact the property directly 1-2 days before arrival. There is no guarantee, but they may be able to help.
How do I get more information about the room or property’s facilities?
You'll find this information in your confirmation email or in the confirmation page in the Bookings section of your account. If you are looking for more information, click the property name to visit the property page. You'll see a complete list of property facilities there.
Can I change the guest name for this booking?
It’s not possible to change any personal details like the guest name or email address.
Can I get extra beds/cots for child(ren)?
It depends on the property’s policy. You can check this information by visiting the House rules section of the property page. Typically, additional costs for children, including extra beds/cots are not included in the price. Please contact the property directly 1-2 days before your stay to find out more.
I cannot find my booking in my account, what should I do?
If you were signed in when you made your booking, the booking should appear in the Bookings section of your account.
If you were not signed in when you made your booking, the booking will not appear and you cannot add this booking to your account.
If you don’t have an account or you were not signed in when you made your booking, please check your email for your confirmation email.
How do I add my booking to my account?
Unfortunately it's not possible to add this booking to your account. We're working on a way to make this possible in the future.
Are meals included in my booking?
Your confirmation email will list if any meals are included or not included. Depending on the property it may be possible to add a meal plan upon arrival. Please contact the property directly 1-2 days before your stay to find out more.
Upon arrival, the room/accommodation I was given did not match what I booked. What should I do?
Please go to the Help Centre. You'll likely need to send our Customer Service team a screenshot of the mismatched information and if you had to pay any extra fees, a receipt as proof of payment.
How do I add my listing?
- Click Add Listing at the top right-hand side corner of HREListing home page and click register.
- Sign Up your details. (note username must be in lower case).
- A log in details email notification will be sent to you.
- Create a New Password
- Login your username and password
- Move your mouse and rollover the help center tab on the home page, a drop down of pricing table will appear, click on the pricing table.
- Click on free basic plan, this should redirect you to your dashboard, if it does not.
- Click on your dashboard at the top of the home page where you have the avatar.
- Once your dashboard is open you can start adding details of your hotel.
- If you need further assistance do send us an email.
